5 best FAQ: straight answers before you play

You need to be 18 or over, own a Bangladeshi mobile number that receives SMS, and spell your name the same way it appears on your ID. Registration asks for the number, a password, and a currency check that should already read ৳ (BDT). One account per person. If two accounts share an ID or a wallet, both get closed while the team looks into it.

Because payouts go back to a wallet in your own name. A deposit sent from a friend's bKash account creates a mismatch, and the withdrawal cannot be released until somebody explains it. Keep the wallet name, the account name and the ID spelling identical. One extra letter is enough to hold a payout for review.

Give it a minute, then request a new code once. Check the number for a missing digit and make sure the phone is not filtering unknown senders. If three attempts bring nothing, open live chat with the number you signed up with. An agent can see what is stored on the account and tell you whether the messages are being sent at all.

Before your first withdrawal. Three documents are accepted: a National ID card, a passport, or a driving licence. Photograph the whole card with all four corners visible, in daylight if you can. Review usually finishes inside 2 hours. You may deposit, play and win before sending anything; the check only has to clear before money leaves the account.

৳500 is the smallest deposit and ৳800 the smallest withdrawal. The daily withdrawal ceiling starts at ৳25,000 and climbs with your VIP tier, reaching ৳190,000 on Platinum. A large payout is normally split across several days rather than refused, so plan around the cap if you are taking out a big win.

Deposits land in roughly 3 minutes on all four. Withdrawals average 26 minutes, and a first withdrawal can stretch to 2 hours because the document review runs alongside it. Bank transfers sometimes post later in the day, depending on the receiving branch. If a request is still pending after that window, chat can trace it for you.

Three causes cover most cases: a name mismatch between the wallet and the account, wagering on a bonus that is still open, or a document request nobody answered. Nothing is lost. The money returns to your balance and you can request again once the reason is fixed. Check the wagering meter before you resubmit.

Your first deposit is matched at 225% up to ৳15,500. Put in ৳1,000 and you begin with ৳3,250 to play. The bonus carries 23x wagering on the bonus amount before any of it can be withdrawn, and it is limited to one new account per person. Read the terms on the bonus page before you deposit, not after.

Slot rounds count in full. Live casino and crash tables are restricted, and the bonus page lists exactly which titles are excluded. Bets placed from the bonus balance count towards the target; bets from your own cash do not. If the meter looks stuck, refresh the wallet before assuming the count is wrong.

An 11% reload on later top-ups, 1.2% daily cashback on turnover, and ৳300 for every friend who registers and makes a first deposit. Cashback is worked out on the day's play and credited separately from the bonus wallet. The referral credit arrives once the invited account has deposited for the first time.

The APK sits on the app download page: version 2.6.12, 52 MB, free to install. Android 6.0 or newer will run it. Allow installs from your browser when the phone asks, open the file, and follow the installer. The build was last updated on 13 November 2026. iPhone users play through the phone browser instead.

Around 5,100 games come from FA Chai, Red Tiger, Ezugi, Playtech, JILI, Pragmatic Play and Habanero. Slots take the largest share, with live tables, crash rounds and fishing titles filling the rest. Every game card shows the studio and the published RTP, so you can compare two titles before you stake anything on either one.

The number is the published return to player for that title from that studio. It describes a long-run average, not a single session. A game listed at 97% can still take money for an hour, and a game listed lower can pay well in a short run. Over thousands of spins, the maths settles towards the published figure.

Live chat, open around the clock, from the help button on any page. Have three things ready before you type:

• The transaction reference from the cashier
• A screenshot of the error or the pending request
• The wallet number you used for the deposit

Never send your password or the SMS code to anyone, including someone claiming to be staff. There is no phone line and no email queue; chat is the single route to a human.