What this notice covers
5 best keeps a file on every account that plays here. That file is how we send winnings to the right wallet, spot a login that is not yours, and settle a question about a spin from two weeks ago. This page sets out what goes into it, who may read it, and how you ask for a copy or a cleanup.
It covers the website, the Android app and the live chat window in one place, because all three feed the same record. It does not cover pages you reach by tapping a link to somewhere else, including the payment screens that bKash and Nagad run on their own side.
Details you hand over at sign-up
Registration asks for the minimum needed to run a betting account in Bangladesh. Every field is required, since a blank one blocks the payout step later on.
- Your mobile number, which becomes the login and the address we text one-time codes to.
- Full name and date of birth exactly as printed on your National ID, passport or driving licence.
- The district and address you want attached to the account record.
- A password, held only as a scrambled hash that our own staff cannot read back to you.
Address and language can be changed by you in account settings at any time. Name and date of birth lock once a withdrawal has been paid, because those two fields are what the payment file is checked against.
Payment records that arrive from bKash, Nagad, Rocket and the bank
We never see your wallet PIN or your card number. The wallet passes us a transaction reference, the amount and a masked version of your number, and that trio is what appears in your history.
| Route | What we receive | When it shows |
|---|---|---|
| bKash, Nagad, Rocket | Reference, amount, masked wallet number | Credited in about 3 minutes |
| Bank Transfer | Reference, amount, sending bank name | Credited in about 3 minutes |
| Cash out | Same reference, matched to the wallet you paid in with | Paid in about 26 minutes |
Deposits start at ৳500 and withdrawals at ৳800, so a single test deposit is enough to open the whole money trail. Cash out reaches the same wallet you paid in from, up to ৳25,000 a day, and every reference stays on file with the amount beside it.
What the games and the app log while you play
Each round is written down as it happens. That is normal for a licensed operator, and it is also how you can check a bet you believe was settled wrongly.
- Game name, studio, stake and result for every round you place, across slots, live tables and crash titles.
- Session length, IP address and the handset model you connected from.
- App version 2.6.12, install ID and Android version, which needs to be 6.0 or newer.
None of this is used to build a profile of what you might buy elsewhere. It answers one question: was this round fair, and was it you who played it.
Cookies that keep you signed in
One cookie holds your session so you are not typing a password on every page. Others remember your language and the last game category you opened. None of them store your wallet number or your balance. You can clear them in the browser and sign in again; the account is untouched, though the site may load more slowly the first time.
5 best staff and the partners who touch your file
Access is limited and logged. Support agents see your history, the finance team sees payment references, and the studios see the round data for their own titles. Nobody outside those three groups reads the file in the ordinary course of business.
The lobby carries 5,100 titles from FA Chai, Red Tiger, Ezugi, Playtech, JILI, Pragmatic Play and Habanero. Each studio receives the round details for its own games only, never your name or your wallet number.
We hand records to a regulator, a court or the police only when a written order requires it, and we tell you when the law allows us to say so.
How long each part of the record stays
Nothing is kept simply because storage is cheap. Each piece has its own lifespan, tied to either a dispute window or a finance rule.
| Record | How long it stays |
|---|---|
| Name, mobile and address | While the account is open, then as long as money rules require after you close it |
| Bet history and round results | Long enough to settle a dispute over a past round |
| Deposit and withdrawal references | As long as Bangladeshi finance rules require for money movement |
| Chat transcripts | A short window for quality checks, then deleted |
| ID documents sent for review | While the account is open; first review takes about 2 hours |
Copies, corrections and deletion
Send the request from the live chat inside your account, so we can match it to the correct file without asking you to prove who you are twice. The desk runs 24/7 and answers within the hour.
- A copy. We export your account details, bet history and payment references in a plain file.
- A correction. A misspelled name or an old address can be fixed with a photo of the document that shows the right version.
- A deletion. Closing the account clears the marketing profile at once. Payment records stay as long as finance rules require, and we tell you exactly what is left behind.
Before acting, we may ask for your National ID, passport or driving licence. That is the same check used before a first withdrawal, not an extra hurdle.
Turning off calls and messages
Deposit confirmations and withdrawal updates always arrive, because you need them. Offers are a separate stream, and one message to the chat desk stops them within a day. Security notices, such as a login from a new handset, keep coming even after you opt out of everything else.
The age rule behind every account
You must be 18 or older to register, deposit or claim any bonus. The date of birth you enter is checked against your ID before the first payout. If an account turns out to belong to a minor, betting stops, the balance goes back to the payer and the account is closed.
When this notice changes
A new payment route or a shift in the law can mean a rewrite. When that happens the summary of what moved appears in your account messages, and the wording on this page replaces the old text from that point. Keep playing after an update and the current version applies to you.
Asking the privacy desk
Anything still unclear on this page can go to the support team through live chat, at any hour. For a written request about your data, open the help centre, pick the privacy topic and paste your account number. That route opens a ticket you can follow until it closes.
Still deciding whether to open an account? The registration walkthrough goes through the form field by field, and the home page lists what the welcome bonus is worth.