These terms set out what you agree to when you open an account on 5 best: who may register, how bonus credit turns into cash, and what has to happen before a payout leaves your wallet. Find the section that matches your question. Where a rule needs a number, we have written it in taka so nothing has to be converted in your head.
Who can hold an account with us
You must be 18 or older to register. Accounts are meant for personal use by players living in Bangladesh, or in another country where taking part in online betting is lawful. If you are under 18, or if local law does not allow you to play, do not open an account. A balance built up in breach of that rule is held rather than paid out.
The details you give at sign-up have to be your own and have to be right: the name printed on your documents, your own mobile number, your own bKash or Nagad wallet. Nicknames cause trouble later, when the name on the account is matched against the name on the payment. A correction is possible, but only before a withdrawal request is sent.
One person, one wallet
One account per person, per household and per payment method. Opening a second account to claim the welcome offer again, to get around a limit, or to keep playing after a freeze counts as bonus abuse. When we find linked accounts, the extra ones are closed and any bonus credit or winnings traced to them are removed. Your main account normally stays open.
Two people in one home can both play. Tell live chat before either of you claims a deposit offer, and support will note the household on the file so a later check does not look like duplication.
5 best bonus terms and how wagering is counted
A new player gets 225% on the first deposit, up to a ceiling of ৳15,500, with ৳500 as the smallest qualifying amount. Deposit ৳2,000 and ৳4,500 in bonus credit is added to a separate bonus balance. Reloads after that carry 11%, daily cashback returns 1.2% of what you staked, and a referral pays ৳300 once the friend you introduced makes a qualifying deposit.
How the 23x requirement works
Bonus credit is not cash. It converts only after 23 times the bonus amount has been staked on games that count towards the offer. The target is worked out from the bonus figure, not from your deposit. Slots usually count in full, while live tables and crash rounds count at a lower rate, so check the game note on the bonus page before you start.
What cancels a bonus
Deposit offers stay live for 7 days. Credit not cleared in that window is removed along with winnings traced to it. Taking your own cash out before play-through is finished also cancels the bonus. Covering both sides of one market, staking above the table cap in a single round, or letting software place bets for you falls under fair play below.
Money in, money out
The smallest deposit is ৳500 and the smallest withdrawal is ৳800. bKash, Nagad and Rocket normally show a deposit in about 3 minutes; bank transfer depends on your branch. Payouts up to ৳25,000 a day return to the same wallet you paid from, and that wallet must be in your own name.
- Send the deposit from a wallet registered in your own name.
- Request the payout in the cashier before you spend the balance.
- Send one identity document for the check: NID, passport or driving licence.
- Wait for review. A first withdrawal can take up to 2 hours.
- Receive the funds, usually 26 minutes after approval.
Documents are asked for once, before your first withdrawal, and that check takes about 2 hours. Later payouts skip the queue, which is why they land in the usual 26 minutes. We do not send money to a third party, and we do not pay out to a wallet that has never been used to deposit.
| Rule | What it is |
|---|---|
| Smallest deposit accepted | ৳500 |
| Smallest withdrawal accepted | ৳800 |
| Most you can take out in a day | ৳25,000 |
| Welcome offer ceiling | ৳15,500 |
| Play-through on bonus credit | 23x |
| Offer window before it expires | 7 days |
| Deposit to balance, mobile wallets | about 3 minutes |
| Standard payout time | 26 minutes |
| First payout review | up to 2 hours |
How a bet settles
A bet is live when the server confirms it, not when you press the button. If the price moves before confirmation, the offer lapses and you are asked to accept the new one. Cricket markets settle on the official result released by the governing body. An abandoned match is voided and stakes go back, unless the market name says otherwise. Football settles on the 90-minute result unless extra time is named in the market you backed.
Fair play: what gets an account frozen
Bets must be placed by you, on your own account, with money that belongs to you. Automated play, shared stakes hidden behind one login, funding from a stolen card or someone else's mobile wallet, and chargebacks raised after a payout all lead to the same place: 5 best closes the account and voids the balance.
Trying to exploit a software fault instead of reporting it, or matching bets across linked accounts to pull value out of a promotion, is handled the same way. Before a permanent decision we set out the finding in the message centre inside your account, unless the case involves fraud or a police request.
What we keep and who can see it
We hold your registration details, deposit and withdrawal history and betting records, so the account can run and so a question about an old payout can be answered. Documents sent for an identity check are used for that check and nothing else. The privacy policy explains how long records stay, who processes payments, and how to ask for a copy of what we hold.
How updates to this page are handled
This document changes when payment rules, licensing conditions or supplier agreements change. The version published at this address is the one that applies. Where an update touches bonus play-through or withdrawal limits, an offer already claimed keeps the wording that was in force when it was claimed.
Continuing to play after an update means you accept the version now published. If you do not accept it, stop using the account and clear the balance first.
Where to ask about a clause
Live chat runs 24/7 and is the quickest route for anything about a specific account, a stalled payout or a rule you think has been applied wrongly. General questions about how betting works here sit in the help centre. If you want to take a break from play, the responsible gaming page explains how to set limits, take a cooling-off period, or close the account for good.
Nothing on this page replaces the rules of the games themselves. If a game note and this document disagree on how a round is paid, the game note wins and support will show you where it applies.